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How can I contact you? If you have a query regarding the BIG W photo online website you can Contact Us using our online form or call Where can I find a BIG W Store near me? Find a BIG W store near with our Store Locator tool. I have a voucher how can I check if it is still valid? To check if your promotional voucher is valid use our Voucher check to verify. How much does it cost? It's free to create an account on BIG W photos. For a full price list of the products we sell, including postage and handling changes, please refer to the Pricing & Delivery page. How do I pay? Is it Secure? Once you have added products to your shopping cart you complete the payment for your order via credit card. Our payment process is provided by ANZ eGateway, and the site is certified as a VeriSign Secure site, which encrypts data and transmits payment details over an SSL (Secure Socket Layer) connection. SSL is a security protocol with which data is transmitted over an encrypted connection. The SSL connection is established automatically, you do not need to make any additional settings on your computer. When will my order be ready? If you are having your order mailed to your home, please allow 12 days for your order to arrive. If you are picking your order up from a BIG W store, we will conveniently give you a call to let you know when your order is ready. Please also allow up to 12 days for your order to be ready to pick up. I'm having difficulty uploading, what can I do? If you are trying to upload photos to your account from a computer on a corporate network, it's possible your IT department have set certain network properties that inhibit the upload tool from working. You may need to work with your IT department to resolve the issue. Alternatively, if you are not using a computer on a corporate network and are having trouble uploading it might be best to Contact Us for further assistance. I have a problem with my order and want to return it, what should I do? Please email our customer service team at bigw@fujicolor.com.au and quote your order number (you will receive this number after a successful transaction at this site). We'll let you know whether you need to return the item to BIG W Photos Online. If you do need to make a return, simply send your order - in the original packaging, if possible, and include the Order Summary to the following address: FUJIFILM Australia Pty LimitedWe will refund your account when we receive your return. Additional to the above FAQs more information can be found at our Help section. |
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